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FEEDBACK AND COMPLAINTS

We provide a high quality service but are always looking to improve. We value any feedback positive or negative and promise to act upon it. Any complaint we receive will be treated seriously and we promise a personal reply. If you are unhappy about any particular aspect of the service you have received please let us know immediately and we will endeavor to find a solution.

As an Aged Care and NDIS providers we are committed to a high standard of service. Having passed stringent criteria and vetting procedures we are obligated to follow a strict set of guidelines.

It terms of any alleged neglect or abuse of a participant, death or alleged assault on a participant we will immediately carry out a full investigation. We have our own guidelines to follow. A full transparent enquiry will take place and the findings will be made available.